Frequently Asked Questions & Blog

How to add a card to your Pristine account

Take advantage of our delivery service and Add a delivery or billing address to complete your account setup Step 1: Get Started Get started by clicking the “ Sign in | Sign up ” button on our homepage and sign in using your mobile number or Email , or, follow the link to your personal customer portal found in any of our TXTs or emails . (Can’t find any communications? Don’t forget to check your junk/spam folder or call the team at 07 578 5703 to check if we have the correct c

Once your account is all setup and your details are sorted follow these simple steps to schedule a laundry or drycleaning pickup and delivery. Step 1: Sign in Get started by clicking the “ Sign in | Sign up ” button on our homepage and sign in using your mobile number or Email , or, follow the link to your personal customer portal found in any of our TXTs or emails . (Can’t find any communications? Don’t forget to check your junk/spam folder or call the team at 07 578 5703 to

Create your own personal account and take advantage of rewards, delivery services, order tracking, and much more! Step 1: Get Started Get started by clicking the “ Sign in | Sign up ” button on our homepage or call the team on 07 578 5703 if you have any questions. Step 2: Get Started Tap/Click the get started button Step 3: Enter your mobile number Enter your Mobile Phone number , if you have visited us in store before you will already have a customer profile and you will re

Every time we care for your garments, you earn rewards! Before you know it, you’ll have a $15 voucher ready to redeem through your personal customer portal. How to Set Up Your Account to Redeem Rewards To be eligible to redeem your voucher, ensure your account details are fully set up. If you haven’t completed your account yet, simply follow these easy steps: Step 1: Sign in Get started by clicking the “ Sign in | Sign up ” button on our homepage and s ign in using your mobil

Managing your order details, payment options, receipts, rewards, pickup, delivery options, and personal preferences has never been easier. By saving your customer portal to your phone or devices home screen, you gain quick and easy access to all these features. How to Save Our Customer Portal to Your Phone or Devices Home Screen Follow these simple steps to save our customer portal to your Google or Android device home screen. Step 1: Sign In Start by signing in using your mo

Managing your order details has never been easier. With our customer portal, you can handle everything from payment options to delivery preferences. This guide will help you save the customer portal to your phone or devices home screen for quick access. How to Save Our Customer Portal to Your Phone or Devices Home Screen Follow these simple steps to save our customer portal on your Apple iOS device. Step 1: Sign In Begin by signing in with your mobile number or email . Altern