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Terms and Conditions

1. Introduction Welcome to Pristine Drycleaners. By using our dry cleaning and laundry services, you agree to abide by the following terms and conditions. These terms are designed to ensure clarity and fairness for both parties.

2. Service Agreement

2.1 We will use reasonable care in handling garments entrusted to us and will follow industry standards for cleaning and processing.

2.2 Due to the nature and composition of some textiles, soiling and stains or any combination of these factors, we cannot guarantee the complete removal of all stains.

2.3 Any special requests regarding garment care including preferred handling, finishing, damage, staining, or soiling present must be clearly communicated at the time of drop-off.

3. Liability & Damage Policy

We exercise utmost care in cleaning and processing garments. However, we are not responsible for damage resulting from:

  • Manufacturer defects, including, textiles not fit for purpose, colour fading, colour changing, or shrinkage.

  • Items left in pockets or attached to garments.

  • Missing, improper, or incomplete care label information provided by the manufacturer.

  • Failure of item components known to be prone to failure, such as PVC, lycra/spandex textile content, and embellishments attached with potentially perishable adhesives.

  • Non-removable stains or

  • Prior soiling, damage, or wear.

3.1 Compensation for lost or damaged garments shall be limited to the greater value of the two following options.

  1. An amount not exceeding five times the service charge of the item.

  2. Replacement value as calculated based on the textile life expectancy rates set out in the Drycleaning Institute of Australia fair claims guide 2017, Section 6, Table I and Table II.

4. Collection & Delivery

4.1 Items must be collected within 90 days of the later of the two following dates:

  1. stated pickup date on order, or,

  2. processing completion date.

Uncollected items beyond this period may be donated, on sold, or disposed of.

4.2 Customers must verify their cleaned items upon pickup or delivery. Any discrepancies should be reported within 48 hours.

4.3 All orders processed must either be charged to a pre-approved credit account, or paid in full via our customer portal Stripe online payment service prior to the return of delivery items. Pristine Drycleaners personnel may also accept payment via bank transfer with proof of transaction.

5. Customer Responsibilities

5.1 Customers must check their garments for valuables before handing them over. We are not liable for any lost or damaged personal items.

5.2 Customers must inform us of any special care requirements including preferred handling, finishing, damage, staining, or soiling present prior to service.

6. Payment & Pricing

6.1 Prices are subject to change without prior notice.

6.2 Payment is due at the time of service unless otherwise agreed.

6.3 We accept various payment methods, and failure to pay in full on time may result in refusal of future services.

7. Refund & Re-Cleaning Policy

7.1 If a customer is unsatisfied with the service, we can offer a re-clean within 48 hours of pickup at no additional charge.

7.2 Refunds are issued at the sole discretion of Pristine Drycleaners management.

8. Force Majeure

We are not responsible for any failure or delay in service due to events beyond our control, including natural disasters, strikes, or supplier disruptions.

9. Amendments

Pristine Drycleaners reserves the right to update these terms and conditions at any time. Changes will be posted on our website or made available in-store.

10. Acknowledgment

These terms and conditions shall be governed by the laws of New Zealand.

By using our services, you acknowledge and agree to these terms and conditions.

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Policy on Processing Payments and Card Surcharges via Saved Credit and Debit Cards

Purpose:

This policy outlines the terms and conditions under which surcharges will apply when customers use saved payment cards on file. It ensures transparency, fairness, and compliance with relevant regulations. 

1. Scope:

This policy applies to all customers who use Pristine Drycleaners delivery service/s and or opt to save their card information with Stripe via Pristine Drycleaners customer portal for seamless payments. 

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2. Surcharge Applicability:

- A surcharge may be applied when customers use saved credit or debit cards on file to cover the cost of transaction fees imposed by the payment processor. 

- The surcharge will only apply to saved Credit or Debit card transactions  

- The payment will be processed at the time the order is completed and moved to Pristine Drycleaners rack instore awaiting collection or delivery.

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3. Surcharge Rate:

- $0.10  +  1.2%  will be charged along with the value of the order.

e.g., a $10.00 shirt will show a charge of $10.22 when the charge is processed of which $0.22 is retained by the transaction provider.

- The surcharge is not collected by Pristine Drycleaners and is for the sole purpose of processing the card transaction via the third party Stripe. 

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6. Refunds of Surcharges:

- If a refund is issued for a transaction, the original surcharge may not be refunded in full as it is not collected by or payable to Pristine Drycleaners. 

- This may however be assessed on a case by case basis at the sole discretion of Pristine Drycleaners personnel. 

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7. Customer Support and Disputes:

- If a customer believes a surcharge was applied incorrectly or unfairly, they may contact Pristine Drycleaners management for resolution. 

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8. Policy Review:

- This policy will be reviewed periodically to ensure ongoing compliance with legal requirements and industry standards. 

- Updates to the policy will be communicated to customers via the email saved on file with sufficient notice. 

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Effective Date:                 28/10/2024

Last Reviewed:                28/10/2024

 

By storing a card on file and proceeding with future transactions, customers acknowledge and agree to this Card Surcharge Policy. 

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Terms and Conditions – 1 2 3 Free Promotion

1. Introduction The "1 2 3 Free" promotion offers customers a discount when they bring in four or more duvets for cleaning. By participating in this promotion, customers agree to the following terms and conditions.

2. Promotion Details 2.1 Customers who bring in four (4) or more duvets for cleaning in a single transaction will receive a discount equivalent to the cleaning cost of one duvet. 2.2 The discount is calculated as 25% off the total cleaning cost, up to a maximum discount value of $61.60, the standard price of an extra-large duvet. 2.3 The promotion applies only to standard duvet cleaning services and does not cover additional treatments such as stain removal, repairs, or specialty cleaning.

3. Eligibility 3.1 The promotion is available to all retail customers and cannot be combined with other discounts or promotional offers. 3.2 The four duvets must be brought in at the same time and processed under the same transaction to qualify for the discount. 3.3 The promotion will be valid from March 24th to April 30th, collection and completion of the transaction must be completed within this period.  3.4 The promotion is subject to availability and may be withdrawn or modified at any time without prior notice.

4. Payment & Redemption 4.1 The discount will be applied at the time of payment and reflected in the final invoice. 4.2 The maximum discount per transaction is $61.60, regardless of the individual duvet cleaning price. 4.3 No cash alternative or store credit will be provided in place of the discount.

5. General Terms 5.1 Pristine Drycleaners reserves the right to refuse service or participation in the promotion if fraudulent activity is suspected. 5.2 This promotion is valid only during the specified promotional period and cannot be applied retroactively. 5.3 All other standard terms and conditions of service apply.

By participating in the "1 2 3 Free" promotion, customers acknowledge and accept these terms and conditions.

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